Head Human Resources (PSS08072)

About the Company

This organization is committed to transforming the healthcare sector by bringing trust and transparency, particularly in insurance claims processing. Positioned as a pioneering force in the Indian healthcare ecosystem, it aims to streamline complex processes and enhance patient-centricity through innovation and compassion, targeting a complete transformation by 2030.

Position Overview

The HRBP Lead serves as a strategic partner to business leaders, aligning people strategies with business objectives. This role drives talent management, organizational effectiveness, employee engagement, performance management, workforce planning, and change management while ensuring a positive employee experience in a fast-paced, technology-driven environment.

Key Responsibilities

• Partner with business leaders to understand strategic priorities and translate them into effective people strategies.
• Act as a trusted advisor on organizational design, workforce planning, succession planning, and talent development.
• Drive talent review, succession planning, and leadership development initiatives.
• Identify critical capability gaps and implement development interventions.
• Partner with Talent Acquisition to support hiring strategies and workforce growth.
• Lead performance management processes including goal setting, performance reviews, and calibration.
• Coach managers on feedback, performance improvement, and employee development.
• Build a high-performance, accountability-driven culture.
• Manage employee relations matters with fairness, confidentiality, and compliance.
• Resolve workplace issues through coaching, mediation, and policy guidance.
• Promote an inclusive, respectful, and collaborative work environment.
• Support business transformation, restructuring, and organizational change initiatives.
• Drive change management plans to ensure successful adoption and employee engagement.
• Facilitate leadership communication during periods of change.
• Design and implement employee engagement initiatives.
• Analyze engagement survey results and create action plans.
• Champion diversity, equity, inclusion, and wellbeing programs.
• Ensure compliance with applicable labor laws and company policies.
• Partner with HR Operations to ensure seamless execution of HR processes.
• Continuously improve HR policies, processes, and employee experience.

Required Experience & Qualifications

• Education: MBA/Postgraduate qualification in HR is preferred.
• Experience: 8–12 years of progressive HR experience, with at least 4–5 years as an HR Business Partner supporting technology, digital, fintech, or InsurTech businesses.
• Leadership: Experience in high-growth startup or scale-up environments is highly desirable.
• Technical Expertise: Strong business partnering and stakeholder management skills; expertise in organizational development and change management; strong understanding of performance management and talent development; working knowledge of employment laws and HR best practices; data-driven decision-making and HR analytics capability.
• Soft Skills: Excellent coaching and influencing abilities; excellent communication, interpersonal, and conflict resolution skills; ability to thrive in a dynamic, fast-paced environment; strong business mindset.

Why Consider this Opportunity?

• Lead strategic HR initiatives in a mission-driven organization transforming the healthcare ecosystem.
• Partner closely with business leaders to shape people strategies that drive growth and organizational effectiveness.
• Influence culture and employee experience in a fast-paced, technology-driven environment.
• Drive change management and talent development in a high-growth startup or scale-up context.
• Champion diversity, equity, inclusion, and wellbeing programs with visible impact.

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