Head-Operations PMS & FMS (Property Management Services and Facility Management Services) (PSS07879)

About the Company

A leading organization in the Integrated Property Management Services and Facility Management Services sector, the company manages large-scale residential and commercial projects with a focus on operational excellence, customer satisfaction, and continuous improvement. It operates across multiple regions, delivering high-quality technical and soft services through a robust network of professionals and service partners.

Position Overview

The Head–Operations PMS & FMS leads the entire operations vertical, overseeing both Property Management Services and Facility Management Services. Reporting directly to the CEO, this role drives operational strategy, service quality, and customer experience across multiple projects and geographies, ensuring seamless delivery, cost efficiency, and stakeholder satisfaction.

Key Responsibilities

• Implement standard operating procedures and best practices for all new and existing clients.
• Establish and enforce safety standards to prevent accidents and ensure compliance across all projects.
• Prepare and execute detailed preventive maintenance measures for each property.
• Negotiate with vendors and contractors, analyze quotations, and recommend optimal service providers.
• Oversee operations across Maharashtra and Gujarat, ensuring consistent service delivery.
• Set project-wise SLAs and monitor monthly performance against defined TAT metrics.
• Drive cost control and resource optimization initiatives to maximize profitability.
• Enhance customer satisfaction through proactive relationship management and service excellence.
• Review and streamline operational processes to improve efficiency and scalability.
• Lead recruitment, training, and development of departmental staff to achieve superior customer experience.
• Develop and implement employee engagement and service delivery improvement plans.

Required Experience & Qualifications

• Education: Bachelor’s degree in Engineering; MBA highly desirable.
• Experience: 20+ years in leading facility management organizations, with proven expertise in integrated property management operations.
• Leadership: Must have managed 2000+ resources under operations; experience as a single point of contact for end-to-end service delivery.
• Technical Expertise: Proficiency in managing hard services (HVAC, DG Sets, Elevators, STP, Solar), soft services (housekeeping, waste management, club management), and security services.
• Soft Skills: Visionary leadership, strong communication, negotiation, analytical and financial acumen, customer service orientation, and result-driven mindset.

Why Consider this Opportunity?

• Lead the full operations spectrum of a large-scale property and facility management business.
• Directly influence service quality, customer experience, and operational profitability.
• Work closely with the CEO and senior leadership to shape strategic direction.
• Drive innovation and process excellence across multiple regions and service categories.
• Build and mentor a large, high-performing team with significant organizational impact.

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