Head Spares and Servicing (PSS08111)

About the Company

A well-established organization operating in the electrical and mechanical equipment sector, serving both domestic and international markets with a focus on utilities and power-sector clients. The company is positioned to deliver comprehensive spares, servicing, refurbishment, and retrofit solutions, emphasizing aftermarket business growth and customer-centric innovation.

Position Overview

This senior leadership role exists to lead the Spares, Servicing, Refurbishment, and Retrofit business, with a strategic focus on international customers, particularly utilities and power-sector clients. The role involves managing customer engagements, site evaluations, and commercial discussions, reporting directly to the Director.

Key Responsibilities

• Lead the Spares, Servicing, Refurbishment, and Retrofit business for domestic and international customers.
• Develop and manage business relationships with international utilities and select domestic customers.
• Conduct customer and site visits to evaluate the condition of installed equipment.
• Assess equipment for on-site repair, factory refurbishment/reconditioning, or replacement through retrofit solutions.
• Identify opportunities for supplying spares, replacement parts, and partial quantities of new equipment.
• Lead and coordinate site teams during repair, servicing, refurbishment, and retrofit assignments.
• Liaise directly with customers to understand technical requirements and develop suitable solutions.
• Manage commercial discussions with a strong understanding of commercial terms.
• Coordinate with internal technical, engineering, manufacturing, and service teams to execute customer requirements.
• Support aftermarket business development through existing installed-base customers and new opportunities.
• Travel extensively for customer meetings, site assessments, and project execution, including international travel.

Required Experience & Qualifications

• Education: Bachelor’s Degree in Electrical or Mechanical Engineering.
• Experience: 15+ years in electrical/mechanical equipment, with expertise in spares, servicing, refurbishment, reconditioning, or retrofitment.
• Leadership: Proven ability to lead site teams and manage customer-facing assignments, reporting to senior leadership.
• Technical Expertise: Experience with Transformers, Switchgear, Motors, or their spares; switchgear design knowledge is an advantage; skilled in site assessments and equipment evaluation.
• Soft Skills: Strong commercial acumen, excellent written and verbal communication skills, and customer negotiation capabilities.
• Willingness to undertake frequent domestic and international travel, including overseas assignments up to 30 days.

Why Consider this Opportunity?

• Lead a critical business segment with significant international exposure in the utilities and power sector.
• Drive growth through aftermarket spares, servicing, refurbishment, and retrofit solutions.
• Engage directly with senior customers and cross-functional teams to deliver impactful technical and commercial solutions.
• Operate in a dynamic role with extensive travel and global assignment opportunities.
• Contribute to expanding the installed-base business and new market opportunities in a specialized technical domain.

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