Head - Learning & Development (PSS07814)

About the Company

A leading financial services organization operating across multiple business verticals, including JLG Loans, Micro Individual Loans, Small Ticket Mortgages, and Dealership Finance. The company is focused on driving productivity, capability, and performance through structured learning and development initiatives that support its growth and operational excellence.

Position Overview

The Head – Learning & Development will lead the organization’s learning strategy, ensuring alignment with business goals and talent priorities. Reporting to the Chief Human Resources Officer, this role will design and implement enterprise-wide learning frameworks that enhance workforce capability, sales effectiveness, and leadership development across all business lines.

Key Responsibilities

Develop and implement an enterprise-wide L&D strategy aligned with business objectives.
Drive learning interventions to improve productivity and sales effectiveness across business verticals.
Establish annual learning calendars and budgets in collaboration with business and HR teams.
Conduct Training Needs Identification (TNI) using performance data and business insights.
Design and deploy learning programs to address skill and capability gaps.
Measure training impact using the Kirkpatrick model and ROI frameworks.
Lead internal content development teams to create role-based learning modules and materials.
Supervise Regional Training Managers to ensure consistent training delivery and quality.
Drive LMS adoption and digital learning transformation, including gamified and mobile learning.
Implement induction, certification, and functional training programs to enhance productivity.
Track and report learning metrics, completion rates, and program effectiveness for governance and compliance.

Required Experience & Qualifications

Education: MBA / PGDM in HR, Learning & Development, or a related field.
Experience: 12–18 years in Learning & Development, preferably within BFSI / NBFC / Microfinance sectors.
Leadership: Proven experience managing large-scale training operations and leading regional training teams.
Technical Expertise: Proficiency in Learning Strategy & Design, Training Operations & Delivery, Content Development (Instructor-led & Digital), LMS Management, and Productivity & Capability Building.
Soft Skills: Strong stakeholder management, communication, analytical ability, and an innovative mindset with expertise in learning design and technology.

Why Consider this Opportunity?

Lead the enterprise-wide learning agenda with direct impact on business performance and capability growth.
Shape the digital learning transformation journey through advanced LMS and blended learning solutions.
Collaborate closely with senior leadership to align learning strategy with organizational goals.
Drive innovation in content design, gamified learning, and mobile-first learning experiences.
Play a pivotal role in building a high-performance culture across diverse financial services verticals.