Incident Manager - Assistant Vice President (PSS08038)

About the Company

A leading organization in the Technology domain, operating at scale within sectors such as IT industry, IT enabled services, Banking, Financial, and Stock or Commodity Exchange. The company is recognized for its robust infrastructure, mission-critical systems, and commitment to operational excellence in high-availability environments.

Position Overview

The AVP Technology – Incident Manager role is a senior leadership position responsible for ensuring service continuity and rapid recovery during critical incidents. The role drives cross-functional coordination, leads incident response, and ensures transparent communication with stakeholders and senior management. Based in Mumbai, this position plays a pivotal role in maintaining system reliability and business resilience.

Key Responsibilities

• Coordinate with cross-functional teams and lead bridge calls to ensure ownership, action, and timelines remain aligned toward service restoration.
• Oversee the implementation and maintenance of monitoring systems that detect anomalies leading to potential incidents.
• Act as the primary SPOC during incidents or crises, analyzing business impact and managing stakeholder expectations.
• Maintain transparent communication with stakeholders, senior management, and relevant parties throughout the incident lifecycle.
• Minimize downtime during unplanned service disruptions and coordinate rapid system restoration.
• Lead post-incident reviews to identify root causes, document lessons learned, and implement preventive measures.
• Log incident details, track timelines, and prepare after-incident and post-incident review reports.
• Maintain focus and make clear decisions in high-pressure and uncertain situations.
• Correlate timelines, server logs, and operational signals to build a clear picture of system failures.

Required Experience & Qualifications

• Education: BE / MCA / other graduates with strong academic records and professional history.
• Experience: 15+ years total experience with a minimum of 12+ years relevant experience in IT industry, IT enabled services, Banking, Financial, or Stock/Commodity Exchange domains.
• Leadership: Proven ability to lead cross-functional teams and manage high-impact incidents with senior stakeholder engagement.
• Technical Expertise: Working knowledge of Storage, Servers, Network, Security tools, and other hardware devices; functional understanding of Exchange related applications (Stock/Commodity/CTCL) and Financial/Banking applications.
• Soft Skills: Strong ownership, commitment, communication, and collaboration skills; team-oriented, proactive, and eager to learn new technologies.

Why Consider this Opportunity?

• Strategic leadership role driving incident management and service continuity across critical technology platforms.
• High visibility with senior management and cross-functional teams during mission-critical operations.
• Opportunity to influence preventive frameworks and strengthen enterprise resilience.
• Exposure to complex, high-availability systems in financial and exchange environments.
• Dynamic, challenge-driven environment fostering continuous learning and innovation.

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