Vice President - IT Project Services Delivery (Government Clients) (PSS04998)

About the Client: PSS has been mandated to hire a Vice President - IT Project Services Delivery (Government Clients) for an IT solutions & services company.

Key Responsibilities:

Maintaining good health of all projects being executed, as well as providing leadership and governance to the project delivery team through planning, best practices, and client relationships. This should be done in alignment with internal stakeholders like product development, business units, practice functions, support functions, as well as sales/market-facing units.
Estimate resources (Material, people, documentation) for all engagements and design, manage, and oversee multiple project teams, including internal staff as well as external business partners and third-party vendors. This should be done with a deep understanding of the client's requirement, RFP, project proposal, work order, and the client's business.
Work with the Project Management Office (PMO) and coach the Project Managers to draft a detailed, robust plan and ensure that work is executed as per the defined plan for projects. Work with Project Managers to provide continuous reporting to clients and internal stakeholders to ensure that critical issues are highlighted early and resolved without delays.
Work with the Practice and Sales team to understand the business pipeline, participate in planning sessions with them and management to ensure that the company is able to offer clients Solutions Assurance.
Create commercial Service offers for project execution, which are technically sound and comprehensive through effective site surveys and business understanding.
Subsequent to project execution, create a support framework to handhold clients through the lifecycle, including Opex phase, Operations & Maintenance phase, Support phase, etc, as applicable, maintaining SLA’s as required to ensure client satisfaction.
Provide leadership through the client lifecycle to Invoice clients on time, collect payments without penalties, maintain SLA’s, deliver business value to clients, and provide effective reporting to clients and internal stakeholders.
Provide overall engagement management and oversight for strategic customer engagements and programs that have large revenue potential and/or service level agreements attached for technology engagement.
Work with management and practices to build an off-premises Help Desk and Support team leveraging Service management tools and practices.

Educational Qualifications And Experience:

B Tech or B.Sc. Engineering (4-year course) - 15-20 years of experience. 12-15 years of Information Technology leadership in solution implementation, including 4-5 years deploying and managing multiple systems integration projects.

Desirable experience:

Multi-product integration scenario - man, material, resourcing, staffing
Should have handled multiple projects at the same time.
Willing to travel 1-2 days a week.
Experience in working with a heterogeneous mix of IT / IoT, CCTV, Middleware, Information Management, ITIL, and Information Security is a definite plus.
Should be Business/commercially-focused and results-oriented. Strong fiscal focus, including budgets, ROI, and Cost-Benefit Analysis.
Consultative and client-oriented, a creative problem solver with a collaborative nature. Executive Leadership: ability to influence/negotiate with peers and vendors.
Excellent oral and written communication; Strong listening skills; Process-oriented skills for continuous improvement; Must be a self-starter, proactive, and highly organized.