Chief Business Officer (PSS08007)

About the Company

One of India’s fastest growing omnichannel Retail brand.

Reporting relationships:

Reports to the Founder.

Position Overview

The Chief Business Officer (CBO) role exists to take end-to-end ownership of the consumer-facing business and its P&L, with a strong emphasis on retail-led growth. This high-impact leadership position reports directly to the CEO / Founder and holds significant influence over the company’s next phase of growth.

Key Responsibilities

• 1. Overall Retail & P&L Ownership: Take complete ownership of the retail business and P&L, with accountability for revenue, margins, costs, profitability and growth. Develop and execute the overall retail strategy. Establish clear business metrics, performance dashboards and operating rhythms.

  2. Retail Operations: Own end-to-end retail operations across the store network. Build a scalable operating model capable of supporting growing network.

  3. Retail Expansion & Business Development: Lead the expansion strategy and own business development for new retail sites. Identify high-potential locations and optimise the geographic mix of the store network.

  4. Retail COE / Centre of Excellence: Build a strong Retail Centre of Excellence (COE) to institutionalise best practices across the network. Develop standardised processes, SOPs, dashboards, benchmarks and performance frameworks.

  6. Retail Training & Capability Building: Establish a robust Retail Training Academy / capability-building framework. Create a strong pipeline of store managers and retail leaders to support rapid network expansion. Institutionalise continuous learning and performance-linked capability development.

  7. Store Projects, Design & Build: Own the end-to-end store project lifecycle, from concept and design through execution and opening. Establish scalable store formats and standardised design principles while retaining flexibility for different locations. Drive reduction in store opening timelines and capex through process optimisation and standardisation.

  8. Consumer Experience: Take ownership of the overall consumer-facing experience across the retail network. Build a differentiated and consistent experience across stores. Leverage consumer insights, store data and feedback to improve customer journeys. Ensure retail execution is aligned with the brand positioning and customer promise. Work closely with Marketing, Product, Digital and Customer teams to create a seamless omnichannel consumer experience.

  9. Strategy + Execution: Act as a key strategic partner to the CEO / Founder on the company's next phase of growth. Translate strategic priorities into clear execution plans, milestones and accountability. Build scalable systems, processes and teams without losing entrepreneurial speed.

Required Experience & Qualifications

The individual will be expected to build the organisation and operating architecture required to take the business from ~300 stores to double the stores, while simultaneously improving the productivity and profitability of the existing network.

• 15–20+ years of overall experience, with significant leadership experience in retail businesses.

• Strong experience managing large retail networks, preferably 500+ stores or a comparable multi-location business.

• Proven experience in rapid store expansion and scaling a retail network.

• Strong exposure to company-owned as well as franchise-led retail models.

• Experience in building retail operating systems, COEs and training infrastructure.

• Exposure to omnichannel / D2C businesses would be advantageous.

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