Senior Key Account Manager (PSS08094)

About the Company

A purpose-driven consumer goods company committed to creating sustainable alternatives for everyday home and personal care products. Positioned as one of India’s fastest-growing sustainable brands, it combines innovation, consumer centricity, and environmental responsibility to deliver products that are better for people and the planet.

Position Overview

The Key Account Manager – Ecommerce will take ownership of key e-commerce accounts to drive sustainable, profitable growth across online marketplaces. Reporting to the Head of E-commerce / Business Head, this role is critical in scaling the online business and strengthening the company’s position as a leading sustainable consumer brand.

Key Responsibilities

• Own overall business performance of assigned e-commerce accounts and build strong relationships with marketplace account and category managers.
• Develop annual and quarterly account plans aligned with business objectives to identify opportunities for assortment expansion, visibility, and incremental revenue.
• Drive monthly, quarterly, and annual sales targets through assortment, pricing, promotions, visibility, and availability management.
• Analyze account-level performance to identify gaps and growth opportunities, developing action plans to improve sales, conversion, and profitability.
• Ensure accurate and effective product listings across marketplaces, monitoring content, pricing, ratings, reviews, and assortment to improve discoverability and conversion.
• Plan and execute key marketplace events and promotional campaigns, negotiating discounts, placements, and commercial terms with partners.
• Collaborate closely with supply chain and demand planning teams to maintain healthy inventory levels and prevent lost sales due to availability issues.
• Track and analyze key e-commerce metrics including GMV, net sales, conversion rate, traffic, in-stock percentage, returns, and promotion effectiveness.
• Prepare regular business reports and translate data into actionable insights and growth initiatives, presenting performance and recommendations to senior management.
• Work cross-functionally with Marketing, Performance Marketing, Supply Chain, Finance, Product, and Customer Experience teams to ensure alignment and timely execution of initiatives.
• Drive resolution of operational and marketplace issues to maintain account health and relationship strength.

Required Experience & Qualifications

• Experience: 3–6 years in e-commerce, key account management, marketplace management, or online sales.
• Technical Expertise: Experience managing platforms such as Amazon, Flipkart, Myntra, Nykaa, Blinkit, Zepto, Swiggy Instamart, or similar; strong analytical skills with proficiency in Excel/Google Sheets.
• Domain Knowledge: FMCG, consumer goods, D2C, beauty, home care, personal care, or related categories preferred.
• Leadership: Proven ability to manage key accounts and influence marketplace partners; strong stakeholder management and negotiation skills.
• Soft Skills: Commercially oriented with an ownership mindset; strong problem-solving skills; excellent communication; ability to work in a fast-paced, entrepreneurial environment; highly data-driven with strong execution capability.

Why Consider this Opportunity?

• Lead and scale key e-commerce accounts within a fast-growing sustainable consumer brand.
• Play a meaningful role at the intersection of consumer brands, e-commerce, innovation, and sustainability.
• Drive strategic growth initiatives with significant visibility and impact on business performance.
• Collaborate cross-functionally with diverse teams to influence brand and business strategy.
• Work in an entrepreneurial environment that values ownership, agility, and data-driven decision-making.

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