Head - Retail Operations and Project Execution (Furniture) (PSS07881)

About the Company

A leading modular furniture enterprise in India, the organization operates a fully integrated manufacturing setup powered by advanced European technology. As it scales rapidly through Exclusive Brand Outlets (EBOs), the company is focused on building a retail engine that delivers speed, consistency, strong unit economics, and superior customer experience at scale.

Position Overview

The Head – Retail Operations & Execution is a mission-critical leadership role reporting to the Founder (Retail Business Head). The position is responsible for building and running the execution backbone of the retail business, influencing product selection, pricing structures, and sales decisions to ensure profitable, scalable, and execution-friendly growth. The role owns the entire lifecycle from order finalisation to project handover, managing 300+ projects/month across cities with full accountability for timelines, quality, cost, and customer experience.

Key Responsibilities

• Partner with Sales, Design, and Category teams to align product selection with manufacturing capability and execution feasibility.
• Influence product mix standardisation and SKU rationalisation to improve scalability and reduce complexity.
• Provide on-ground cost intelligence to support pricing and validate project-level commercials for feasibility.
• Act as backend support to Sales for closing high-quality, execution-ready orders and reducing rework or mis-selling.
• Own the complete lifecycle from order validation to final handover, ensuring adherence to TAT, quality, and cost benchmarks.
• Manage and monitor 300+ projects per month across multiple cities, building systems for real-time tracking and control.
• Align closely with Manufacturing Operations and Supply Chain to ensure seamless coordination from factory to site.
• Standardise installation processes, improve productivity, and drive on-time, first-time-right project completion.
• Own cost and margin management, driving optimisation across design, production, logistics, and installation.
• Build a central operations control tower for end-to-end visibility and proactive risk management.
• Ensure superior last-mile customer experience through predictable timelines and quick resolution of escalations.
• Develop scalable SOPs, dashboards, and governance mechanisms to track key metrics and ensure process discipline.
• Build and lead a high-performance, multi-city operations team with clear KRAs and a culture of execution excellence.

Required Experience & Qualifications

• Experience: 18–20+ years in operations, execution, or project delivery roles.
• Leadership: Proven ability to manage multi-city teams and complex coordination across functions.
• Technical Expertise: Deep domain knowledge in modular furniture, interiors, kitchens, or similar industries; strong understanding of product-category linkage, pricing, cost structures, and margin management.
• Soft Skills: Highly hands-on, structured, and execution-driven; strong collaboration with sales and category teams; disciplined and customer-focused leadership style.

Why Consider this Opportunity?

• Lead the operational backbone of a rapidly scaling retail business with national reach.
• Drive end-to-end accountability across 300+ projects/month impacting customer experience and profitability.
• Shape pricing, product, and execution strategies in close partnership with the Founder and leadership team.
• Build and institutionalize systems, processes, and governance frameworks for scalable growth.
• Be part of a high-growth environment combining manufacturing excellence with retail innovation.

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