Senior Manager Traning (PSS08010)

About the Company

A leading organization in the healthcare and pharmaceuticals industry, operating across India and Export Markets (BNS). The company is committed to building a high-performing, customer-centric culture by empowering its Customer Facing Teams (CFT) through continuous learning and capability development.

Position Overview

The Senior Manager – Training role is responsible for building the capability of the Customer Facing Team (Sales Rep, FLM, SLM & TM) to achieve organizational goals. The position drives transformation from a classic field force to an orchestrator role, fostering a culture of self-learning and continuous improvement. The role is based in Mumbai and collaborates closely with cross-functional stakeholders to enhance commercial and customer engagement effectiveness.

Key Responsibilities

• Build capability of the Customer Facing Team on disease, product, commercial, and soft skills to deliver exceptional customer experiences.
• Improve in-clinic effectiveness and communication precision through effective use of Hybrid CEM.
• Develop and implement robust onboarding and sustainability programs using Macro & Micro Learning content.
• Transform the classic field force into an orchestrator role aligned with evolving business needs.
• Strengthen the coaching culture and enhance leadership capability of FLM/SLM.
• Drive initiatives such as Champions League (Data Literacy, Coach N Learn, Digital Engagement).
• Lead competency assessment programs in collaboration with HR and design customized capability-building interventions.
• Prepare and manage the annual training calendar in consultation with key stakeholders.
• Design, develop, and deliver training programs on time to improve CFT competencies.
• Conduct periodic assessments and measure training impact to ensure continuous improvement.

Required Experience & Qualifications

• Education: Bachelor in Pharmacy or Bachelor in Science; MBA or reputed training certification preferred.
• Experience: 3–4 years of relevant training experience in a similar role and overall 8–10 years in the healthcare or pharmaceuticals industry.
• Leadership: Prior people management experience with cross-functional collaboration and stakeholder management.
• Technical Expertise: Domain expertise, business ecosystem understanding, Data Literacy, Macro & Micro Learning content development, TNA & TNI Tools & Methodology, and facilitation skills.
• Soft Skills: Strong communication, adaptability, coaching mindset, and ability to foster a culture of self-learning.

Why Consider this Opportunity?

• Lead the transformation of a large field force into a modern orchestrator model.
• Shape the learning culture across India and Export Markets (BNS).
• Drive strategic capability-building initiatives with measurable business impact.
• Collaborate with senior leadership and cross-functional teams to influence organizational growth.
• Be part of a forward-looking organization committed to innovation and continuous development.