Head Marketplaces & D2C (PSS07576)

Job Title: Head of Marketplace and D2C

Location: Bangalore

About the client: PSS has been mandated to hire a Head of Marketplace and D2C for a D2C company with interests in Apparel and Lifestyle products.

Job Purpose:

This role will oversee the strategy, operations, and growth of a company’s presence in marketplaces and its own website

Key Responsibilities:

Strategy & Planning

Develop and execute a comprehensive marketplace strategy aligned with overall business objectives.
Identify and onboard relevant sellers/partners to enhance the product offering.
Forecast sales and track KPIs to measure success and drive performance.

Marketplace Operations

Oversee the day-to-day operations of the marketplace, including seller performance, product listings, pricing, and order fulfillment.
Optimize product assortment, content, and discoverability to drive sales.
Collaborate with logistics, customer service, finance, and IT to ensure smooth operations.

Growth & Revenue Management

Drive GMV (Gross Merchandise Value), take rate, and profitability through pricing strategies and promotional campaigns.
Analyze data and customer insights to identify growth opportunities.
Work closely with marketing to drive traffic and conversion on the marketplace

Compliance & Risk

Ensure adherence to legal, tax, and platform-specific policies.
Monitor fraudulent activities and implement risk controls.

Vendor/Seller Management

Establish policies and support systems for seller onboarding, engagement, and compliance.
Build strong relationships with top sellers and negotiate favorable terms.
Resolve seller disputes and ensure high service quality.

Educational Qualifications And Experience:

Bachelor's degree in Business, Marketing, or related field; MBA preferred.
8–10 years of experience in e-commerce, marketplace management, or digital business leadership.
Proven experience in managing a multi-vendor marketplace or third-party marketplace accounts (Amazon, Flipkart, etc.)
Strong analytical, negotiation, and project management skills.
Tech-savvy, with experience in ERP/CRM systems and marketplace tools

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