About the Client: PSS has been mandated to hire a Head – Customer Service for a leading supply chain solutions company based in Mumbai.
Reporting to: Head of Asset Management
Type of Role: Team Lead
Experience: 10+ years (minimum 3 years in a leadership role)
About the Role:
This is a critical leadership role responsible for driving end-to-end customer service operations—including SAP & CRM process management, order fulfillment, analytics, and cross-functional coordination with sales, finance, and asset management.
Key Responsibilities:
-
Lead the CS team and drive high service levels
-
Oversee SAP/CRM systems, training, and data accuracy
-
Manage customer code creation, order execution, and internal queries
-
Generate reports, track order fulfillment, and review SOPs
-
Train and upskill the CS team regularly
What We’re Looking For:
-
Strong leadership and team management skills
-
Proficiency in Excel; knowledge of SAP is a plus
-
Excellent communication and attention to detail
-
Ability to thrive in a high-pressure, high-volume environment
- Graduate / MBA preferred
Work Environment:
-
Full-time, in-office role (Mumbai)
-
No travel required
#LI-NV1
Posted On:
30-Jun-2025
Function:
Customer Support & Customer Service
Industry:
Logistics & Transport
Location:
Mumbai
Employment Type:
Full Time