About the Client: PSS has been mandated to hire a Head – Customer Service for a leading supply chain solutions company based in Mumbai.

Reporting to: Head of Asset Management

Type of Role: Team Lead

Experience: 10+ years (minimum 3 years in a leadership role)

About the Role:
This is a critical leadership role responsible for driving end-to-end customer service operations—including SAP & CRM process management, order fulfillment, analytics, and cross-functional coordination with sales, finance, and asset management.

Key Responsibilities:

  • Lead the CS team and drive high service levels

  • Oversee SAP/CRM systems, training, and data accuracy

  • Manage customer code creation, order execution, and internal queries

  • Generate reports, track order fulfillment, and review SOPs

  • Train and upskill the CS team regularly

What We’re Looking For:

  • Strong leadership and team management skills

  • Proficiency in Excel; knowledge of SAP is a plus

  • Excellent communication and attention to detail

  • Ability to thrive in a high-pressure, high-volume environment

  • Graduate / MBA preferred

 

Work Environment:

  • Full-time, in-office role (Mumbai)

  • No travel required

#LI-NV1

  Job Summary

Posted On:

30-Jun-2025

Function:

Customer Support & Customer Service

Industry:

Logistics & Transport

Location:

Mumbai

Employment Type:

Full Time