Head of Operations, West (PSS07696)

About the Client: PSS has been mandated to hire a Head of Operations – West for a fast-growing company in the E-commerce and hyperlocal logistics space. The organization operates a robust distribution network spanning thousands of cities and pin codes across India, supporting large-scale, tech-enabled delivery operations.

Purpose of the Role:
To lead and manage operations across a region, ensuring performance, revenue generation, and adherence to organizational values and culture.

Key Responsibilities:

Oversee the operational performance of assigned PODs; provide feedback for continuous improvement
Guide and mentor POD Owners on strategy and process enhancements
Analyze performance data to drive decisions on hub and manpower expansion
Ensure process compliance and zero discrepancies in coordination with POD Owners
Act as a brand ambassador on the ground, ensuring service quality and operational excellence
Collaborate with the Sales team to grow shipment volumes
Manage budgets and productivity for assigned PODs
Work closely with HRBPs and TA teams to close open positions
Handle escalations from top management and resolve them in alignment with POD Owners

Key Skills Required:

Operational Excellence
Problem Solving
Strong Communication
Workforce Management
Business Leadership

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