Product Manager - Digital Onboarding & Accounts (PSS07679)

Job Title: Product Manager – Digital Onboarding & Accounts

Location: Mumbai, India
Department: Digital Banking Products
Reporting To: Head – Digital Banking (Retail)

About the Client: PSS has been mandated to hire a Product Manager – Digital Onboarding & Accounts for one of the leading private sector banks providing banking services and products to meet personal and business needs.

Role Overview:

We are seeking a hands-on and customer-centric Product Manager to lead the development and optimization of our Digital Onboarding and Account Opening experiences in a leading Indian Bank. You will be responsible for delivering seamless, compliant, and high-conversion onboarding journeys for savings accounts, current accounts, Fixed Deposits, and Retail Assets, and other customer profiles via mobile and web platforms, which will be assisted, DIY, and APIs for partnership integration.

Key Responsibilities:

1. Product Strategy & Ownership

Define product vision and roadmap for digital onboarding and account journeys (savings, current, NRI, FD, Retail Assets etc.)
Benchmark with best practices in Indian and global digital banking
Identify opportunities for automation (e.g., Video KYC, Aadhaar XML, DigiLocker, GSTN, MCA)

2. Customer Journey Design

Map end-to-end customer journeys across mobile and web
Continuously optimize UX for drop-off reduction and faster onboarding
Conduct user research, feedback analysis, and A/B testing

3. Technology & Delivery

Translate business requirements into clear PRDs/user stories
Collaborate with engineering, design, and QA teams for timely delivery
Own backlog grooming, sprint planning, and release management

4. Compliance & Risk Alignment

Ensure journeys are compliant with KYC/AML regulations and RBI guidelines
Liaise with internal Compliance and Risk teams for approvals

5. Performance Management

Track product KPIs (conversion, activation, TAT, CSAT, etc.)
Implement continuous improvements based on metrics and feedback

6. Partner Integrations

Manage relationships with onboarding tech vendors (e.g., eKYC, PAN validation, NSDL, UIDAI, etc.)
Evaluate and onboard new partners to improve efficiency and reduce cost

Key Requirements:

Education:

Bachelor’s degree in Engineering or related field
MBA is a plus, but not mandatory

Experience:

5–7 years of total experience, with at least 2–3 years in digital banking product management
Proven experience in launching or managing digital onboarding/account opening flows
Experience working in/with banks, fintechs, NBFCs, or regulated entities

Skills & Competencies:

Strong understanding of Indian KYC/AML regulations and RBI guidelines
Comfortable with APIs, workflows, wireframes, and agile tools (JIRA, Figma)
An analytical and data-driven mindset
Excellent communication and stakeholder management skills
Ability to work independently and thrive in a lean setup

KPIs / Success Metrics:

Account opening conversion rate
Drop-off reduction across funnel stages
Average onboarding time (start to activation)
Regulatory compliance score (zero non-compliance events)
Customer satisfaction (CSAT/NPS) for onboarding